Delivery & Returns
Delivery & Collection Timeframes
To qualify for delivery, minimum order value is £25.
| Type | Price | Collection/Delivery Time |
| Standard Delivery* (min. order £25.00-£49.99) | £6.99 | 1-3 Working Days (orders before 12pm) |
| Standard Delivery* (Orders £50+) | FREE | 1-3 Working Days (orders before 12pm) |
*Please note that Public Holidays may affect the delivery schedule, disruptions will be advised as and when on our homepage banner
**Scottish Highlands & Northern Ireland are excluded from free shipping. Additional charges to these locations may apply based on total weight of order.
Terms & Conditions
All orders are subject to availability and products that are out of stock will be refunded, unless replaced with other items if confirmed by you. If a product on your order is out of stock, we will advise the same working day and ask if you would like to either; replace with any other products of the same value, or if you would like a refund. If we do not receive a response within 24 hours, we will issue a refund - this may incur an additional day to your delivery.
Please note that for refrigerated orders, the ice packs guarantee a fresh delivery for 48 hours after dispatch. You are responsible for making suitable arrangements to receive your delivery within this timeframe and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we cannot accept liability.
If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. (We obviously hope this will never be the case!)
You must inspect the Products as soon as possible after delivery and notify us the day of receiving the goods if you find any defects, by calling us, emailing us or writing to us at sales@continofoods.com. Please supply us with any supporting evidence such as photos and specific product details when informing us. We will refund you for defective products, provided we receive sufficient photographic/video evidence. (Local customers may be offered replacements where possible). Please note that we have a 30 day policy for refunds.
The ownership of the Products ordered on our site will only pass to you when we receive full payment of all sums due in respect of the Products, including the delivery charges.